Buyer claims item not received, tracking shows delivered. Look around the delivery location for your package. Your parcel may have been left with a neighbour or in a safe place like a porch or garage. 2. we have repeatedly asked the seller, courier and ebay representative weather the item is delivered to my address, they say it is delivered to my location but cant say it is delivered to my address. See if someone else accepted the delivery, unless you have health or safety concerns about doing so. If the driver delivered your shipment to an alternate location, you should have received a UPS InfoNotice that indicates where the shipment was left (for example, a neighbor's house or leasing office). I then went to tracking online but on the activity column shows: Scheduled for delivery today > Onboard with driver > Delivered. You returned the item but the seller didn’t send you a refund. Look around the delivery location. I was home all day that day and there was no item delivered to my house. But you don’t have to panic when your Amazon package not delivered. Hi, Been contacted by a buyer saying item not received and wanting replacement or refund. I need help and advice. I checked and it showed it was delivered the 8th but I havent received. Go to Tracking. If there was a delivery error, someone out of that PO made it. What should I do? I ordered and Apple watch on sale and it was sent by Fedex. I messaged with seller and they just seem disinterested or uncaring. If the driver delivered your shipment to an alternate location, you should have received a UPS InfoNotice that indicates where the shipment was left (for example, a neighbor's house or leasing office). Your order status shows delivered but your Amazon order was not received. The ‘item not received’ request will close automatically within 24 hours if the tracking details show that the item was delivered to the same zip code as the buyer’s listed address. Provided him with the tracking … If the Track status of your letter or parcel shows as Delivered, but the item has not been received, click here. We are not receiving emails in our inbox from a particular domain. India post took 5 days to deliver a registered post within a 60 km range. Track status shows as Delivered. Ebay sides with buyer. Tracking status shows delivered but item was not received. I've googled and googled options, but I havent found anything useful. Track @ www.indiapost .gov.in, Meghdoot Bhawan, Link Road, New Delhi, Delhi, India - 110001, India Post - Item delivery confirmed and the item is not delivered, India Post - product tracking not updated for 3 days, India Post - It says delivery confirmed but I haven't received my parcel, India Post - I am complaining about for worst service of kasganj post office service, India Post - Item shown as booked but not dispatched for three weeks already, India Post - Item shown as booked but not dispatched, India Post - In tracking its showing delivered but parcel is not received yet, India Post - Items being shown as dispatched but not received yet for a long time. Good ol' "tracking shows delivered but item not received" - my favorite! I previously ordered 3 different items($9+$1+$69) on Gearbest.com(they say item should reach buyer n 15-25 business days) on the 28 Aug 2016. 2) Somebody stole the package from the mailbox or doorstep. Tracking shows item has been delivered but I was in the premise all the while and I did not receive anything. It says it was delivered to the front door. I checked with my family to see if they took it but they havent. tracking shows item delivered but we have never received the item. Although it won’t truly help, you may take some comfort in knowing that you’re not alone. I lodged a complaint 15 days before but the complaint status is still pending, some reviews says that it will take up to 15 days to resovle but according to the ministry of communication it takes only 24 hours. But still there is no information on the post that i have send. If you still cannot locate the package, contact the sender of the package to initiate a trace process with UPS. They say "Tracking shows item delivered, but I don't have it, want a refund". Item shows delivered. 1 Steps to follow when your package shows delivered, but you’ve not received it. You received an item that wasn’t what you ordered and you requested a return through the order status page. Yes, they should do it themselves, not you. When our Track tool indicates that a letter or parcel was successfully delivered, it means the item … Suggested the usual: check with your neighbors/office, check porch/shrubs, call USPS. The emails are not visible in either Outlook on users desktops or online. 3) The item was delivered elsewhere by mistake, like the neighbors for example. #ebay #ebaysupport #ebayhelp #ebayadvice I have been an ebayer since 2003. Etsy seller protection will cover you against an item not received dispute since tracking shows it was Delivered. UPS is open for business: Service impacts related to Coronavirus. Copyright ©1994- Related: Lazada Philippines - Lazada May be a good company, but LEX PH will ruin you. Recently, I bought a brand new Samsung Galaxy S8 from ebay. In some cases two or three days later. This item is eligible for Seller Protection and tracking shows the item has been delivered. Sar mera consignment no.EA[protected]IN hai jo mujhe nahi mila hai vo abhi nsh ranchi me hi so kar raha kripya use bhejane ki kirpa kare, Sar speed post consignment number EA[protected]IN hai jo abhi tak nahi aaya hai kirpya es par dhyan de, I have booked a complaint on 15.12.2018 vide complaint no, [protected] for non receipt of acknowledgement for registered article with Ack due vide RP no.RK [protected]IN dated 27.11.2018 which was delivered on 29.11.2018 as per status in tracking. Mail item has not arrived by the expected date. What not to do when an item … The tracking details shows the package has been delivered but the recipient did not receive the post. From my experience, most people are honest and I am fairly sure that they are telling the truth, ie they have not received the item. I sent using Royal Mail 48 Tracked (business account). Customer claims they haven’t received. Informed Delivery ® Users Informed Delivery provides a digital preview of your incoming mail. If the buyer says they didn't receive the item, but it shows it was delivered, then there's only 3 possible scenarios: 1) The buyer is simply lying and they really do have the item. By using this website you agree to our Cookie Policy.Learn more. I contacted Canada Post who informed me to let the seller know what happened. Popped the tracking details into first message se… Tracking information shows that my item was delivered on August, 10th. USPS delivery vehicles sometimes use GPS to update tracking and this can cause a premature “Delivered” to show up in your tracking page. 2.1 State your shipping details clearly If it’s still not there, contact your local USPS post office. Item has not been received within 30 days or was not delivered 3 days following the expected delivery date. I’m so sick of it! If the tracking status indicates that your driver completed delivery and obtained a signature, the package might have been signed for by a neighbor or another resident at your location. You didn’t receive your package over three days after the maximum estimated delivery date. That's a whole week. The sender will then follow up with you on the progress of your shipment. I dont know what to do. They should contact their local PO. If the tracking status indicates that your driver completed delivery and obtained a signature, the package might have been signed for by a neighbor or another resident at your location. Lately I have had a few items sent tracked mail, show as "Delivered" by Australia Post, but the customer swears and declares they have not received the item. No parcel has been found. When user sends an e-mail it goes to sent item and then i have gone through message tracker logs and no e-mails showing that user has sent e-mail but i can see in their outlook sent item there were more than 4 e-mails sent out. There is no real reason for you to offer a refund. The usual story - oh, the item shows delivered by I didn't get it! Check with others at your address, or perhaps a neighbor, to see if someone else has picked up the package. Messages Received But Not Delivered. I sold a DVD on august 3rd. So I did the right things sent it to my work. Well, this is a horrible situation, when it says that your order has been delivered but you have not really received it. Tracking shows delivered but buyer says item not received. Amazon always provides guidelines to do something when your Amazon package not delivered but shows that it has been delivered. If your driver completed the delivery, then the package's tracking status or a delivery notice (a UPS InfoNotice® ) should indicate where your driver left the package. If a buyer opens a request, we’ll send a message with all of the details to your registered email address—it’ll also be available in your eBay Messages - opens in new window or tab . It was delivered August 5th. Re: Item not received- tracking says delivered If your package is placed in a communal lock box and the key to that box is misplaced in one of your neighbor mailbox,then it is up to honesty of your neighbor to either return the package to you,to the apt building front desk or take it home and CELEBRATE! 1.1 Contact FedEx immediately ; 1.2 Reach out to your designated delivery person; 1.3 Talk to your neighbors; 1.4 Look around your front door ; 1.5 Wait for a few days; 2 How can I prevent this from happening in the future? If the parcel or letter was sent with a service that includes tracking, use the Track tool to see its status. I have done follow up through on line several times. Note that drivers may also use plastic bags to protect your package from the weather. Tracking shows they delivered within 2 days. For additional information, please visit Informed Delivery FAQs. I've had two different buyers now claim that they haven't received their packages even though tracking shows "delivered". But is only Delivered … Well I was at work and there is not Catchman. If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. Driver Muhammad Syuib Abu Supian [Kuala Lumpur Hub] didn't even bother to call. I've replied back to them saying that I will be investigating with Royal Mail (as the tracking shows delivered) so … This could include the front porch, side door, back porch, or garage area. Apparently the buyer has got back to me and they are saying they still haven't received the item. but today I saw in the status of the complaint that the complaint is closed on 21.01.2019, with out attending or no reply to Complainant. Track shows my item was successfully delivered, but I have not received it. It really makes me wonder if that person is trying to scam me. I then called Australia Post and they raised a case for this item. The tracking details shows the package has been delivered but the recipient did not receive the post. I am so shocked how often the customers then claim the item was received when they realize I am not giving in. And it said it was delivered to my house but then the item in question is charcoal... But on the tracking shows delivered but item not received column shows: Scheduled for delivery today > Onboard with driver > delivered delayed... 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